Here are our core principles:
zeroheight collects the following types of Personally-Identifying Information:
We use Mixpanel to track usage information as you interact with zeroheight. On top of the user activity data that we send to Mixpanel, Mixpanel automatically collects your IP address, device identifiers, browser information, location data and website referral data. You can read more about Mixpanel’s data collection here. If you wish to opt-out from usage information tracking, please let us know by emailing firstname.lastname@example.org.
If you’ve opted in, we rely on your consent to send you non-essential communications such as news, announcements, events, offers and tips on how to use zeroheight. You can opt-out from those emails at any time by clicking the unsubscribe link at the bottom of emails or by emailing email@example.com requesting to be unsubscribed.
We use our legitimate interest to send you communications essential to providing zeroheight services such as for customer service, security, billing, legal and contractual obligations. You can opt out from those emails by deleting your account.
You have the right to request a copy of some or all of your personal information — please email firstname.lastname@example.org to do so. We also want to make sure that your personal information is accurate and up-to-date, so please email us if you would like to amend or delete it.
We are required under UK tax law to keep your name, contact details and billing data for a minimum of 6 years (after which it will be destroyed).
Other data will be deleted if we no longer have your consent to use it or when it is no longer needed for the legitimate purpose it was originally collected for.
Disclosure to comply with the law
We may disclose personal data or other information if required to do so by law or in the good-faith belief that such action is necessary to comply with applicable laws or to otherwise cooperate with law enforcement or other governmental agencies.
We also reserve the right to disclose personal data or other information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the services and any facilities or equipment used to make the service available, or (v) protect our property or other legal rights, enforce our contracts, or protect the rights, property, or safety of others.
Disclosure to service providers
In order to provide the services to you, we work with third-party service providers Amazon Web Services, Inc. (Cloud Service Provider), DigitalOcean, Inc. (Cloud Service Provider) and Gitlab Inc. (Cloud Service Provider) who provide website, application development, hosting, maintenance, and other services for us. These third-parties may have access to, or process personal data as part of providing those services for us. We limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and our contracts with them require them to maintain the confidentiality of such information.
We use commercially reasonable security measures to protect against the loss, misuse and alteration of your information under our control. Notwithstanding such measures, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the security of any information transmitted to or from our services. We also are not responsible for the actions of any third-parties that may receive any such information.
You may contact us at any time to request access to your personal data, correct or delete any information we have about you, or if you have any questions, comments or want to raise issues about our data collection and storage practices, using the following details:
Zero Height Limited
18-26 Shacklewell Lane